…remote care, quality of remote care, anticipation of remote care, online booking and email/messaging communications and publicising changes to services or care delivery. These themes were analysed to identify topics…
…with the support from the Patient Experience Manager were key. Due to varying work commitments, staff members of the A-team fluctuated but this had the advantage of new ideas being…
…support system. Impact In the 2018 NHS Staff Survey, NHFT saw significant improvements in 35 of 82 questions comparable with 2017, including key questions such as ‘Care of patients/service users…
…want to analyse the survey feedback as soon as it is available, especially the free text, which can provide deep contextual insight. The Organisational Development (OD) team look at the…
…to support quality improvement initiatives. Picker has also completed feasibility studies regarding potential new surveys and has undertaken reporting improvements to support better understanding and use of the data. Chris…
…care delivery Imperial College London and Picker worked collaboratively to adapt Picker’s existing neonatal survey for parents by ensuring it was suitable for real time feedback (i.e. to ask parents…
…feedback. If you have any other media enquiries, please contact the Marketing & Communications Manager at Picker, Lorraine Pullen – Lorraine.Pullen@pickereurope.ac.uk, or Greig Box Turnbull at Fortitude Communications – gbt@fortitudecommunications.com….
…aims to break down the barriers to good communication, at his school, with overwhelmingly positive feedback. He’d also been using pre- and post-session questionnaires to understand changes in students’ confidence,…
…using health services. Good relational care depends heavily on health professionals as individuals and has substantial benefits. Effective communication between clinicians and patients – involving, for example, empathy, communication, respect…
…IP results, BWCT saw scores were slightly higher for White British women across many questions compared to the other categories, particularly on needs being met. A large enough difference was…