…the chance to share their views. It was recognised that whilst some service users enjoyed coming together to discuss what could be improved about their inpatient care, this more formal…
…Improved communication about moving on from the unit Being better at managing the expectation of patients and family members on admission to the unit The A-team voted to focus their…
…risen from 29 to nearly 2,500 in December 2020. Patients were invited to make any comments anonymously after viewing the content, and the data showed a significant improvement in patient…
…technology can be used to offer remote appointments. What mattered most to service users? The team contacted 30 families of children with complex health needs (who were accessing three community…
Results from the NHS Staff Survey, which was coordinated by the independent charity Picker on behalf of NHS England, included responses from more than 700,000 NHS staff working across more…
The first longitudinal study of patient experience by trust, Patients’ experience of using hospital services, finds that while overall there have been small improvements in patient experience reported between 2005…
The Under 16 Cancer Patient Experience Survey measures experiences of tumour and cancer care in children across England. The survey collected 960 responses from eligible parents or carers and children,…
One of the largest of the Channel Islands, Jersey is a self-governing dependency of the UK. The Jersey Care Commission (the Commission) was established in 2019 to provide independent regulation…
…Bengali, and Romanian speaking backgrounds to build on the initial session, undertaking comprehensive preparation beforehand to encourage attendance. Covid drives major communication changes The results of the 2020 IP were…
…locum services were able to participate in the survey, but their responses are not included in the national results. Full results for the survey are available from www.nhsstaffsurveys.com Picker’s team…