Nurturing a collective and compassionate environment Lincolnshire Partnership NHS Foundation Trust (LPFT) is a mental health and learning disability trust serving a local population of over 756,000 people in the…
…(NHSE&I) commissioned Picker to evaluate the Always Events programme to identify learning and to inform improvements. The results in this report are based on: 79 respondents to an online survey…
…online booking and email/messaging communications and publicising changes to services or care delivery. These themes were analysed to identify topics and patterns. This research is funded by the Institute for…
…radiology department throughout the Always Event journey to ensure they reflected the patient voice. What mattered most to patients? Complaints and a previous patient survey showed that waiting times in…
…component of support for self management, and provides a useful guide to its principles and implementation. The strongest drive to develop peer support came initially from the service user movement in…
Developing a survey to provide actionable insights across different countries The International Kidney Cancer Coalition (IKCC) is an independent international network of patient organisations that focus on kidney cancer. Its…
2020 marked Picker’s 20th anniversary as an independent charity: a celebration of twenty years of Picker influencing, inspiring and empowering health and social care professionals to ensure person centred care…
…into a full survey form before being cognitively tested with a new set of patients to check for comprehension and overall format. A pilot of the data collection phase was…
…emotional support, empathy and respect by staff who are fully trained in the necessary care competencies of geriatric medicine. Challenges Picker’s systematic review revealed that there were no integrated training…
How did the journey start? Hertfordshire Community NHS Trust had undertaken an annual End-of-Life survey for three years which consistently showed the same areas for improvement; patients’ knowledge of who…