…surveys, working closely with the Care Quality Commission (CQC), the independent regulator of health and social care in England, and stakeholders. The NHS Patient Survey programme asks patients and service…
Helen & Douglas House commissioned Picker to consult key stakeholders to help shape services going forward. The overall aim of the project was to explore the needs of service users,…
…NHS commissioning. Since the NHS in England first considered mainstreaming self management interventions in 2008, commissioners have changed from being GPs, to Primary Care Trusts, to Clinical Commissioning Groups (CCGs),…
…active components required for effective self management support need to be better understood.” The point here is that the key ‘active component’ that makes education for self management successful is…
…to emerge was the need for improved communication and further feedback was sought to understand what aspects of communication mattered to patients and families. This identified that communication on the…
Using twitter comments to understand people’s experiences of UK healthcare during the Covid-19 pandemic. The Covid-19 pandemic has led to a rapid rise in care being delivered remotely. However, there…
…new Theory of Change and refreshed 10-year strategy, with Help for Heroes changing its mission, vision, and purpose statement to align with this. Internal workshops were held to communicate the…
…conversations and exit interviews. 2. Staff wellbeing Involving people in any organisational change. Staff recognition – LPFT Heroes, annual staff awards, thank you cards. Expanded comms channels and networks –…
…Upcoming projects – Looking ahead, we have plenty of exciting projects and collaborations – Integrated Care Systems, Jersey Care Commission, International Kidney Cancer Coalition, Citizen’s Panels and Meningitis Now. The…
This has made for a busy year, and we have made important progress against our strategic goals. Throughout 2023-24, Picker has continued to support health and care professionals, providers and…